Monday, February 28, 2011

In Pursuit of the Perfect Brainstorm

Which was pretty much what happened. “We’re in our third month,” said one of the men, Clynton Taylor, “so we’re at about the halfway point.”

This was a project room at Jump Associates, a company with 50 employees that comes up with ideas to solve what it calls “highly ambiguous problems.” Exactly what problem was being solved in the room, and which client asked Jump to solve it, the company wouldn’t say. But Jumpsters, as its employees call themselves, are chattier about closed cases. Procter & Gamble asked Jump to study the future of water and what it portends for a company that makes water-dependent products like soap and laundry detergent. Mars, the candy maker, asked Jump to define the current meaning of “indulgence,” on the theory that it now conjures pampering rather than stuffing your face. General Electric has retained Jump for at least 10 different projects.

Jump’s work has elements of management consulting and a bit of design-firm draftsmanship, but its specialty is conceiving new businesses, and what it sells is really the art of innovation. The company is built on the premise that creative thinking is a kind of expertise. Like P.&G. and Mars, you can hire Jump to think on your behalf, for somewhere between $200,000 to $500,000 a month, depending on the complexity and ambiguity of the question you need answered. Or you can ask Jump to teach your corporation how to generate better ideas on its own; Jump imparts that expertise in one- and five-day how-to-brainstorm training sessions that can cost $200,000 for a one-day session for 25 employees.

 

David Segal is a business reporter for The New York Times.